Make sure you are in the right frame of mind before you get behind the wheel. Expect the unexpected and understand that you cannot control the traffic, only your reaction to it. Never take it personally and don’t make assumptions. Always give other drivers the benefit of the doubt, they could be lost, unsure of their route or have an emergency. The chances are they have not cut you off intentionally. The best advice: always apply the common courtesy that you would show to your family, friends or work colleagues. Remember driving is a partnership largely between strangers taking part in a common purpose; collaborate and we all benefit.